Position Overview: The Customer Relationship Representative plays an integral role in assisting the Consulting Team in maintaining frequent contact with ATBS clients.

About Us: 25 years ago, ATBS was created in the back of a garage by founders who grew up in the trucking industry and recognized a need for the business services we provide today. ATBS has become the largest tax, accounting, and consulting firm for owner-operator truck drivers, providing services to over 150,000 clients. Rooted in family values, quality work, and integrity, ATBS thrives on a united team of employees. Our goal as a company is to take the complexity out of the lives of our clients and allow drivers to focus on what is most important – the road. With approximately 130 employees split between our two offices located in Golden, CO and Laramie, WY, ATBS offers competitive pay, charitable time off, opportunity for growth, and the ability to maintain a great work-life balance. We are growing quickly, and looking for passionate, innovative, and qualified individuals to join our team!

About You:

  • You solve problems creatively and develop innovative solutions
  • You are curious and have an inherent willingness to learn
  • You enjoy collaborating with others and have excellent communication skills
  • You are analytical and detail oriented
  • You always go the extra mile to provide exceptional customer service

Significant Responsibilities:

  • Consistently provide excellent customer service with a positive attitude and professional demeanor to internal and external customers via telephone
  • Effectively utilize ATBS software programs, input data to update database records, and communicate information to certain ATBS employees for appropriate action
  • Frequently interact with clients through outbound phone calls

Desired Skills and Qualifications:

  • Excellent verbal and written communication skills
  • Good reasoning, interpersonal and organizational aptitude
  • Proficient computer skills
  • Ability to operate a multi-line phone system

Education and/or Experience:

  • High school diploma or equivalent
  • Minimum of two years of customer service and/or business experience is preferred